Provide top notch customer service to our members by greeting them with a warm, friendly face and delivering personal service to meet each member’s individual needs. Accurately and efficiently process transactions for members including cashing checks, accepting deposits and withdrawals, processing loan payments, money transfers and loan payments. Balances each day’s transactions and verifies cash totals. Perform specific assigned side-jobs and assists other member service representatives with a variety of duties as required. 

What You'll Do:

• Receives deposits in person or by mail.
• Receives loan payments in person or by mail. 
•  Processes cash advances, cashiers’ checks, money orders, and similar transactions.
•  Disburses cash or check withdrawals in person.
•  Processes transfers.
•  Answers the phone and assists members with inquiries or directs to appropriate department.
•  Performs transactions via the drive-up teller window and processing night drop transactions.
•  Verifies transactions.  Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
•  Keeps BSA officer aware of all items requiring attention. 
• Ensures members' requests and questions are promptly resolved.
• Receives and processes new member accounts and changes to existing accounts or directs to Membership Service Officers as needed.
• Receives and processes changes of name, addresses, and other account information as needed.
• Maintains privacy of member account information.
• Ensures the Credit Union’s quality reputation is maintained and projected.
• Keeps supervisor informed of area activities and of any significant problems or concerns.
• Completes required reports and records accurately and promptly.
• Cross sells Credit union products and services.
• Ensures work area is clean, secure, and well maintained.
• Perform other tasks as assigned by supervisor. 

What you'll Bring:

• High School graduate or equivalent required.
• One to three years of similar or related experience.
• Cash handling and customer service experience is strongly preferred.
• Excellent written and verbal communication skills.

What you'll Get: 

(Part-Time)

• Weekly Pay
• To help Prepare you for the future: 401(k) retirement plan.
• Sick time and vacation accrual.
• Wellness reimbursement of up to $30/month (tickets to local community events, approved educational events or conferences).
• Tuition reimbursement after 1 year of employment.

About Us:

Michigan is the Wolverine State. Wolverines are known for their strength despite their size. Wolverine State Credit Union fiercely protects the financial future of members, despite size.

Our Mission:

We are trusted and innovative financial partner, empowering individuals and businesses to achieve their financial goals while strengthening our communities.

A few words from Legal:

The Payment Specialist is responsible for the daily payment, accounting, and card service operations of Wolverine State Credit Union. This position processes and balances a variety of financial transactions, maintains accurate records and reports, administers debit and credit card services, and assists members and staff with payment-related questions and issues.The Payment Specialist ensures daily functions are completed timely and accurately and in accordance with Credit Union policies, procedures, and applicable federal and state regulations.

What You'll Do:

• Process ACH activity, including exceptions, settlements, WSUDs, stop payments, general ledger entries, and related member and staff inquiries.
• Process and support ACH origination activities in accordance with established procedures and controls.
• Process check returns, NSF exceptions, settlements, and related adjustments.
• Review, process and post CO-OP, FIS, Visa, and other applicable settlement and general ledger entries and account adjustments.
• Process incoming and outgoing wires, maintain required logs, and complete OFAC requirements.
• Process accounts payable and corporate Visa transactions.
• Balance assigned general ledger accounts and research and correct discrepancies as necessary.
• Review and process RDC enrollments, check reviews, exceptions, and related adjustments.
• Process ATM, debit, and Visa card requests and maintain applicable card inventory.
• Troubleshoot ATM, debit, and Visa transaction issues and assist members and staff with card and payment-related questions.
• Review and process card fraud and disputes, including member contact, compromised card replacement, conditional credits, chargebacks, representments, account adjustments, and related documentation.
• Complete required processing, tracking, documentation, and related reporting for ACH, wire, check and suspected fraud cases.
• Process ATM check deposit files and applicable adjustments.
• Maintain card-related programs and services, including rewards, gift cards, travel notifications, and card compromise notifications.
• Perform off-site ATM servicing and related functions as assigned.
• Complete assigned BSA assessments, monitoring, due diligence documentation, and other BSA-related responsibilities.
• Complete and maintain required reports, records, logs, and supporting documentation accurately and timely.
• Maintain knowledge of applicable regulations, Credit Union policies, procedures, products, and payment systems.
• Other duties as needed/assigned

What you'll Bring:

• High school diploma or equivalent required. Associate degree or specialized training in accounting, business, finance, or a related field, along with two years of credit union or banking experience, preferred.

Benefits:

• Weekly Pay
• Paid Vacation – Available after 90 days of employment
• Paid Sick Time – Available after 90 days of employment
• Paid Holidays
• Paid Bereavement Leave
• Medical, Dental & Vision Insurance – Employees AND eligible dependents pay ZERO premiums! Coverage is effective the first of the month following 60 days of employment.
• Life Insurance
• Short-Term & Long-Term Disability
• 401(k) Retirement Plan – After 90 days, WSCU provides a matching contribution of up to 1% when you contribute to the plan. After one year of employment, WSCU contributes an additional 8% of your gross wages.
• Wellness Reimbursement
• Tuition Reimbursement – Available after one year of employment
• AFLAC
• Longevity Bonus

Benefit eligibility and coverage are subject to applicable plan terms and WSCU policies.

About Us:

Michigan is the Wolverine State. Wolverines are known for their strength despite their size. Wolverine State Credit Union fiercely protects the financial future of members, despite size.

Our Mission:

We are trusted and innovative financial partner, empowering individuals and businesses to achieve their financial goals while strengthening our communities.